FREQUENTLY ASKED QUESTIONS

Please refer to our detailed size guide for accurate measurements. For rings, we recommend visiting a local jeweler for professional sizing. If you're between sizes or unsure, contact us at info@inessajewelry.com for personalized assistance.

Yes, we create made-to-order pieces. These require 5-6 weeks for completion. Please contact us if you need it sooner, and we will do our best to accommodate you.

We craft with solid 14K and 18K gold, sterling silver (92.5% pure silver), ethically sourced gemstones, and GH color SI2 clarity diamonds that are Kimberley Process compliant. Each piece is designed for lasting beauty and everyday wear.

Our gold jewelry is solid 14K or 18K gold—never plated. This ensures your pieces maintain their beauty for years to come with proper care.

Our collection features:

• Citrine (golden-orange, routinely heated to enhance color)
• Pink Tourmaline (often heated to lighten color)
• Black Onyx (dyed and heat-treated for color uniformity)
• Emerald (often treated with oils or resins)
• Natural White Diamonds (GH color, SI2 clarity)
• Black Diamonds (natural color)
• Rubies
• Amethyst
• Aquamarine
• Blue Topaz
• Garnet
• Moonstone
• Peridot
• Blue Sapphires

• Store in the provided pouch in a safe, dry place to avoid scratches and tangles
• Clean with a soft, damp cloth and mild soap
• Avoid abrasive cleaners that can scratch the surface
• For deeper cleaning, use a gold jewelry cleaner or specialized Jewelry Care Kit

• Store in the provided pouch in a safe, dry place
• Use the included silver polishing cloth to remove tarnish
• Ultrasonic cleaners are safe for sterling silver
• For oxidized silver, avoid water and polish only with the included cloth to protect the finish

• Avoid steam or ultrasonic cleaners for most gemstones
• Clean gently with warm water and non-detergent soap using a soft-bristled brush
• Keep away from sun, salt water, sweat, and chemicals
• Avoid extreme heat and sudden temperature changes
• Store separately to prevent scratching

Yes! Our pieces are designed for everyday elegance. However, remove jewelry before:

• Swimming, showering, or spa visits
• Exercising or physical activities
• Applying lotions, perfumes, sunscreen, or cosmetics
• Exposure to bleach, chlorine, or household chemicals

Special care for specific materials:

• Pearls: Sensitive to environmental factors. Avoid ultra-dry environments, abrasive cleaners, and ultrasonic cleaners
• Diamonds: Can be cleaned with ultrasonic and steam cleaners. Buff lightly with soft-bristled brush using warm water and detergent-free soap
• Emerald: Never use steam or ultrasonic cleaners. Avoid harsh chemicals and extreme temperatures
• Ceramic: Wipe with soft, damp cloth. Can shatter on impact. Avoid abrasive cleaners and ultrasonic cleaners
  
  

• Orders under $1,000: Complimentary ground shipping (5-7 days)
• Orders over $1,000: Complimentary 2-day shipping
• All orders ship via UPS with tracking number provided

Orders are processed within 1-3 business days. We do not ship on weekends or major holidays. Made-to-order items take 5-6 weeks to ship.

We currently only ship to the US.

If you don't receive your package within 10 days, please email us at info@inessajewelry.com.

You have 30 days from the date your order was shipped to return eligible items. A $15 restocking fee will be deducted from your refund.

Items must be:

• Returned in original condition, unworn and unaltered
• In a complete set with all original tags and packaging
• Earrings must be returned as a pair

• Made-to-order or personalized jewelry
• Items marked as final sale
• Jewelry that has been worn, not properly cared for, or altered/repaired by another jeweler

Gifts can be returned with the gift receipt order number, and you will receive a merchandise store credit.

Returns are typically processed within 3-5 business days once received. Refunds appear within:

• Credit cards/PayPal/Apple Pay/Klarna: 5-7 business days
• Gift cards: 2-3 business days
• Original shipping charges and restocking fees are non-refundable

Please contact us at info@inessajewelry.com to inquire about gift options for your order.

Yes, insuring your valuable pieces provides peace of mind against unexpected damage or loss.

Please contact customer service immediately at info@inessajewelry.com for assistance. We will arrange for a replacement or full refund as applicable.

Our team is available Monday through Friday from 9am-5pm CT. Inquiries outside our business hours will be answered the next business day.